If you`re ready for a device or phone upgrade, you can get your hands on the latest models by doing a trade-in. A trade-in allows you to get credit or use an offer. To learn more about device trade-ins, find out if your device is justified. Give the value of your trade-in to active military and veterans. This time, even though I don`t have a form to sign, no link to any of the emails, nor did I find one somewhere on the site. Is this no longer necessary or do I simply not need to do so as an existing Next-Plan customer? We send you prepaid delivery equipment so you can send your device for free. Find him with our assistant or look for him yourself. www.att.com/shopcms/media/att/2014/shop/wireless/documents/ATT-Next-Trade-in-Program-Terms-and-Conditions.pdf, I have the same problem. Did you send yours without her? Keep in mind that AT-T aircraft and all other airlines are allowed. Get it in the mail or go to your local AT-T store for immediate credit.